Your questions, answered plainly.
Things are changing gently as the clinic becomes AX Physio and AX Pilates. Every answer is on this page, nothing is hidden behind a click, and if your question isn't here you can ask it at the bottom, with your name or completely anonymously.
Is the clinic closing?
Not at all. The clinic is staying right here, and becoming AX Physio and AX Pilates, part of the Athlete X community that has always shared its building. Same rooms, same appointments, same kind of care.
Where's Alex?
Alex has stepped away to look after herself, with all of our love. The clinic she built keeps going, with the love and care that is at the heart of what she built. The name is becoming AX Physio and AX Pilates, because AOK is her initials and the name goes with her, with our thanks.
Where to from here?
Our goal is to create the most integrated space in the country: physio, pilates and training under one roof, working as one team around you. For you it simply means options. Stay with the movement practice you have, exactly as it is, or explore the others with us whenever you're curious. Both are completely welcome.
Do my bookings or appointments change?
They stay just as they are. Book the way you always book and come in the way you always come in. Everything works the way it did last week.
Can I still claim on my health fund?
Yes, absolutely. Your health fund arrangements carry on as normal while we quietly finish the ownership paperwork behind the scenes.
Do I have to be a gym member to see the physio?
Not at all. The clinic and the gym are separate doors, and plenty of people only ever use one. You're welcome here exactly as you are.
Will my physio and my coach talk to each other?
Only if you'd like them to. When you say yes, your story travels with you so you never have to repeat it. Nothing is ever shared without you knowing.
What about pilates?
It carries on just as it is, upstairs through the door in the cafe, where it's always been. Same sessions, same care. You'll keep being looked after, every step. Its name becomes AX Pilates.
Who do I contact for anything practical?
Jacinta, and she'd love to hear from you: at the front desk or on the clinic number. She's the first warm hello for the whole building.
Ask, worry, suggest. It all counts.
Questions we missed, worries big or small, things we should keep or fix. I read every one. Caitlin